View Past Recorded Webinars.
Customer Talk – How We Improved End-User Experience with Service Desk
CareWorx Service Desk provides a co-managed program that solves over 90% of 1st level incidents. Available as a 24/7 solution we minimize downtime allowing your staff to focus on your business. Our Service Desk offering is more than just a help desk outsourcing solution. We are an IT company and have the technical knowledge to ensure your end-users receive an exceptional support experience.
Don’t just take our word for it, join our “Customer Talk” webinar and hear from a real-life customer. Our customer will share her experience and will be open to answer any questions you may have.
CareWorx: The Power of ITSM – Now You Too Can Have It All!
If you have looked at Service Now as an ITSM solution but turned away because you couldn’t afford the investment or lacked the expertise to implement the solution, look again….
You can now take advantage of the great technology behind ServiceNow for as little as $1125/month.
At CareWorx, we deliver a managed ServiceNow instance that is deployed as a SaaS offering, so you can have set-up in days at a fraction of the cost! This eliminates the need to hire experts to implement your solution and the added administration and training costs of ownership.
- Cost effective – quick return on investment
- Painless and straightforward – easy setup and onboarding
- Fully Customizable – like putting together Lego blocks.
You can now take advantage of all the features and functions that Fortune 500 companies are leveraging to take their service desk to the next level.
Join our webinar and find out about our offering and how you can start benefiting from our offering as many other companies like yours are already taking advantage of.
CareWorx & Pink Elephant: Business Focused Support: Reducing Unplanned Work & Increasing Customer Value
Positive customer engagement and building brand loyalty is highly dependent on providing effective and efficient product support. However many organizations struggle to accomplish these goals due to lack of time, resources and the reactive nature of their support processes. In this informative webinar Troy DuMoulin, VP of R&D at Pink Elephant, will describe how the ITIL processes of Incident and Problem Management have different objectives and how both can improve key customer success metrics. As a secondary benefit these two processes working together effectively reduce the percentage of unplanned work enabling your organization to focus on higher value work.
Key takeaways from this webinar include:
•The differences between Incident Management (Service Restoration) and Problem Management (Structured Problem Solving)
•How Incident Management practices can improve your ability to meet customer service level agreements
•How Problem Management reduces overall incident volumes and increases system stability and availability
•How both processes are critical to enable business focused support