Career Opportunities

A career with CareWorx means that you’ll be working with a dynamic group of people in a fast-paced and exciting environment, helping organizations across North America get the most out of the technology that fuels their business.

Current Job Positions Available with CareWorx

Account Manager

Location: London ON
Job Type: Full Time

Job Summary

Deliver against agreed account sales and retention targets for all assigned customers. Utilize client database and proactively contact existing customers to ensure clients are retained through understanding the customer’s individual requirements and positioning & cross selling the Company’s product range. Fulfilling these needs in line with set targets through using solution selling approach, effective communication techniques and delivering service to the customer in a professional manner.

Description of Responsibilities

  • Progress customer sales enquiries through to completed sales in line with set targets.
  • Maintain a computerized record of customer communications and discussions through utilization of company CRM.
  • Maintain accurate records of all sales and prospecting activities including sales calls, closed sales and follow-up activities.
  • Follow up and carry through any reasonable additional customer activities / requests or direct through to other relevant departments.
  • Provide a report, if required, on work activities to the appropriate Manager.
  • Attend specific meetings with other individuals and/or departments to aid individual job performance.
  • Attend training to develop relevant knowledge and skills.
  • Maximizes all opportunities in the process of closing a sale.
  • Proactively establish and maintain effective working team relationships with all support departments.
  • Proven ability to achieve sales quotas through defined sales activity and meet monthly KPI’s
  • Must perform Quarterly Business Review with all customers. (QBR)
  • Very comfortable with traditional sales techniques and understands how to manage a sales pipeline.
  • Ability to forecast accurately and maintain an accurate pipeline.
  • Visibility requires maintaining a professional appearance and providing a positive Company image to the public and partners.
  • Support, retain and grow CareWorx existing partner revenue base.
  • Effectively upsell/cross-sell additional CareWorx products into existing base.
  • Manage partner issues, finding and offering solutions to any problems.
  • Build and maintain territory plan for assigned customer base.
  • Maintain customer retention rates at a high level.
  • Ability to be a trusted advisor for CareWorx partners.
  • Proactively grow CareWorx product license counts.
  • Assist to organize customer related evets or attend trade fairs.
  • Other duties and activities as assigned.
  • Experience & Education
  • Preferred College or university level study in Business, Economics or Applied Studies
  • 2-5 Years relevant & demonstrable solution sales experience
  • Deep understanding of IT & technology within an SMB environment
  • Knowledge of Managed IT Services, Security, or Data Protection
  • Familiar with Network Monitoring and Management functionality
  • Experience using technology within the workplace – proficient using Microsoft office & related applications

Key Competencies

  • Results-oriented with a positive outlook
  • Must have a winning attitude
  • Competitive by nature and always strives to be top performer
  • Excellent communication and presentation skills
  • Excellent customer service and/or sales skills
  • Self-motivated character and a desire to succeed
  • Confident telephone manner
  • Attention to detail and can follow instructions
  • Able to adapt to change and uncertainty
  • Ability to work in a team
  • Clear focus on high quality
  • Reliable and determined
  • Able to get on with others and be a team-player
  • Dynamic sales individual with the ability to effectively manage opportunities through the sales process
  • Proven track record for meeting or exceeding sales goals
  • Ability to build a pipeline through account management best practices
  • Ability to proactively manage their own territory
  • Aggressive mentality to drive revenue every month
  • Committed to learning CareWorx technologies products and services

Additional Qualifications

  • Able to travel to visit with customers in London and southern Ontario
  • Must have very strong grasp of English language
  • Sales to Local SMB/SME in the past and/or has ties to the Local business community through other community involvement an asset
  • Sales of IT services, cloud services & IT related products an asset

Grand Central Sales Engineer

Location: Ottawa
Job Type: Full time

Job Summary

The role will require an individual with strong organizational skills, time management and experience delivering engaging software demonstrations. Experience with the ITSM, CSM, ITBM and ITOM technology suite from ServiceNow or similar platforms will be an asset. The individual will be the main technical liaison between the CareWorx sales department and prospective customer looking to leverage GrandCentral and/or ServiceNow within their organization. Further, the candidate will prepare a detailed Scope of Work document which captures the specific configuration needs to address the unique needs/pain points of the prospect.

Experience

3-5 years

Description of Responsibilities

  • Configure and maintain live demonstration environment of GrandCentral
  • Working closely with the GrandCentral Sales team to ensure understanding and positioning of solutions
  • Collaborate with GrandCentral Sales Team to tailor GrandCentral value messaging to address identified pains, needs and use cases of prospect
  • Join sales team on meetings with customers, both existing and new to help provide solution assistance for sales engagements.
  • Create and manage GrandCentral Proof of Concept (PoC) engagements with prospects
  • Proactively follow-up with GrandCentral Sales Team and/or prospect with request for additional information or clarifications on technical aspects of GrandCentral
  • Accurately define all known prospect requirements into CareWorx Statement of Work through collaboration with GrandCentral Sales team and prospect
  • Capture all activities with CareWorx ERP, ConnectWise to ensure visibility into Sales Engineering engagements progress, status and efficiencies
  • Proactively teaming with the sales and technical teams on the management of overall client relationships and sales of additional products and services to clients.
  • Schedule and host recurring Sales Team training, Q&A and industry relevant discussions
  • Manage high level expectations and earn trust and respect of all stakeholders to become their trusted advisor.
  • Demonstrate awareness of industry trends, developments and leading-edge technologies that promote achievement of organizational objectives and present senior management with evaluations and recommendations regarding the effective application of IM / IT industry trends.

Qualifications

  • Demonstrated ability in communicating and building commitment to organizational goals and priorities.
  • Comprehensive knowledge of the information technology and telecommunication fields, IT / IM industry standards, best practices, trends, legislation, and common challenges facing IT / IM professionals working within the IT Industry.
  • Project Management practices and processes.
  • Excels in oral and written communications including developing presentations, talking points and speaking and presenting to audiences with comfort and authority.
  • Communicates and works with the senior management team executives on progress against revenue goals, identified risks and mitigation plan, resource optimization and availability.
  • Trustworthy with privileged accounts and information
  • Kept up to date on current trends and emerging technology developments and quickly develop deep knowledge in and act as an authority for clients on products, implementation process, and solutions.

Other Assets

The following are not required but preference would be given to candidates that possess any of these additional skills:

  • Strong customer service experience
  • Technical sales experience
  • Experience in a multi-tenant hosting environment
  • Certifications from software\hardware vendors
  • Ability to multitask and maintain focus on priorities
  • Good organizational and documentation skills
  • Excellent communication skills
  • Self-motivated and results oriented
  • Ability to work under tight deadlines; multi-tasking abilities are essential
  • Always maintain a high degree of professionalism, courteousness, and friendliness

Working Conditions

  • Travel within the National Capital Region as needed
  • Manual dexterity required to use desktop computer and peripherals
  • Able to lift at least 50 lbs.
  • Overtime as required

Internal IT Administrator

Location: Ottawa

Job Type: Full Time

Job Summary

The role will require an individual with strong technical and organizational skills. The Internal IT Administrator will be responsible for end-user support as well as the ongoing availability, stability and performance of CareWorx infrastructure and IT services.

Responsibilities

  • Provide technical support and assistance with any desktop and application related issues
  • Provide response for assistance on any internal server and server application related issues
  • Provide basic support for Network equipment (switches, firewalls)
  • Respond to requests for technical assistance by phone, email and/or using a help desk management system and follow to resolution
  • Participate and/or lead project based work as required
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
  • Administer and support Active Directory, Exchange, Windows servers
  • Work as a technical resource on assigned projects
  • Maintain and create any appropriate documentation
  • Development of procedures with internal stakeholders
  • Interface and provide technical support to remote offices
  • Participate in providing 24/7 on-call support for IT environment as required
  • Participate in weekend maintenance activities, as required
  • Support, maintain and administer third party applications
  • Install and configure server and desktop operating systems
  • Be comfortable working in a secure production environment with appropriate procedures and policies for a SaaS
  • Hands-on experience with installation of cable, operating systems, and software systems
  • Ability to promote IT best practices in infrastructure management and user support
  • Other duties as required

We Offer:

  • Generous base salary
  • Comprehensive benefits package.
  • We are a stable and growing company.
  • Company-funded training and coaching from a recognized industry leader.
  • Lots of fun!

IT Sales Account Executive

Location: Ottawa, Ontario

Job Type: Full Time

Job Summary

This hunter role will require an individual with organizational skills, strong time management and communication capabilities. This person is well connected in the London area and can grow our Managed Services Division in the area. To succeed the Account Executive must have ability to sell at the C-level to SMB and mid-enterprises and work with channel partners in co-selling model. The Account Executive will become knowledgeable in all aspects of CareWorx’s managed services business in a rapidly evolving market to drive monthly sales.

Description of Responsibilities

  • Recruit net new customers for CareWorx
  • Take sole responsibility for the achievement of sales targets.
  • Produce forecasts, sales and activity reports and plans and any additional required information on a weekly basis or upon request.
  • Attend tradeshows and events and do presentations as and when required
  • Responsible for hitting your monthly and quarterly quotas
  • Ability to forecast accurately; Must maintain an accurate and complete pipeline in real time in CRM
  • In addition to managing inbound and marketing derived opportunities and calls, make 20-25 cold calls to prospects per day
  • Proactively establish and maintain effective working team relationships with all support departments
  • Present a well-balanced portfolio of services to sell during initial transaction
  • Conduct research to identify opportunities in the target market to recruit, onboard and develop customers and partners.
  • Maintain up-to-date knowledge of CareWorx’s competitive positioning in the marketplace.
  • Responsible for providing an annual sales plan and forecast, providing quarterly updates, revisions and modifications to the plan.
  • Ability to adapt to change, including re-adjust if/when a sales tactic or approach is not working.
  • Work to build strategic business relationships with key customers and partners.
  • Coordination with the senior management team on target market and new customer acquisition strategies for the company.
  • Must have a winning attitude

The Person:

  • Self-motivated experienced sales professional that is an asset to a team and is driven by a desire to maximise their own and others sales performance to earn bonus and incentives.

QUALIFICATIONS:

  • Strong IT knowledge and background, including product, professional services, managed services and cloud computing.
  • Previous experience selling IT services in the Ottawa area
  • Strong background in hardware and software
  • Proven ability to achieve/exceed sales quotas.
  • Confidentiality concerning financial information.
  • Excellent interpersonal and team building skills.
  • Strong negotiating skills and capacity.
  • Analytical and problem-solving skills.
  • Effective verbal and listening communication skills.
  • Attention to detail and high level of accuracy.
  • Effective organizational skills.
  • Effective written communications skills.
  • Computer skills including CRM and Microsoft applications.
  • Strong IT knowledge, including product, professional services, managed services and cloud computing.
  • Understanding of small business vs. mid-enterprise decision-makers.
  • Strong, polished, professional communication skills – “people person”.
  • Team player with high energy, positive, “customer” friendly attitude.
  • Internet and social networking skills an asset.

We Offer:

  • Generous base salary
  • Comprehensive benefits package.
  • We are a stable and growing company.
  • Company-funded training and coaching from a recognized industry leader.
  • Lots of fun!

APPLY NOW BY EMAIL

Business Development Representatives

Location: Ottawa, Ontario

Job Type: Full Time

Job Summary

Are you looking to grow your sales career with a fast growing & innovative Technology Company?

CareWorx is seeking a Business Development Representative to join our rapidly growing sales team. As a successful candidate, you will have the opportunity to work closely with our sales team and Account Executives to develop new business leads and help generate sales.

The role of our Business Development Representative is to provide support to the sales and marketing teams in the ongoing development and reach out to new qualified sales leads. As a BDR you are the starting point for making customers raving fans of our Managed IT Support Service.

Some might consider thus an entry level position, but we consider it a critical part of the sales engine. This is a very important role in our sales process and we are looking for people with the right DNA. You will be making calls daily to local business and positioning the value of our IT Services and to be a superstar you’ll need to be passionate and eager to get appointments. Of course, it is also a great way to get valuable sales experience and learn the skills required to grow within our team.
We’re looking for a candidate that is a highly motivated, self-starter able to identify and develop new business prospects from multiple sources including inbound marketing leads, prospect lists, discovery and individual research. A dynamic personality is key, and the drive to reach decision makers is essential.

Description of Responsibilities

  • 60-80 calls per day consistently into target accounts
  • Must be able to prospect daily for new opportunities
  • Schedule approximately 3-7 appointments per week for Account Executives
  • Follow up with inbound leads to assure satisfaction and respond to queries
  • Quickly identify opportunities through proper qualifying and analyzing customer needs
  • Drive attendance to webinars and events
  • Maintain accurate records of contacts, activities, and results in company CRM system
  • Follow up on marketing campaigns
  • Ability to adapt to change call approach to achieve results
  • Maintain partnership with outside sales team
  • Actively participate in weekly sales meetings
  • Participate in sales training and sales support group
  • Ensure all documentation is properly maintained and updated in a timely
  • Quickly identify and move non-sales inquiries to other areas of the company
  • Attend monthly Networking Events and Network as Identified

Experience & Education

  • Winning Attitude!!! A DRIVE to be the BEST!!…and a love of being on the phone.
  • Proven track record of overachievement against metrics.
  • Effective organizational and data entry skills.
  • Proven ability to achieve/exceed sales quotas.
  • Previous telephone experience and familiar with booking meetings with decision makes.
  • Strong ability to make a quick connection, articulate value and secure commitment.
  • Minimum of 1 year of demonstrated telephone sales experience, preferably qualifying opportunities in SMB accounts.
  • Detail oriented and self-starter who can maintain call rate to achieve call time and contact objectives.
  • Excellent interpersonal and communication skills (verbal & written) including outstanding telephone presence.
  • Excellent time management and organization skills.
  • PC literate-proficient in MS Word, MS Excel, MS PowerPoint and CRM tools.
  • Team player with high energy, positive, “customer” friendly attitude.
  • Internet and social networking skills an asset.

We Offer:

  • Generous base salary + generous commissions for sales generated from your efforts.
  • Comprehensive benefits package.
  • We are a stable and growing company.
  • Company-funded training and coaching from a recognized industry leader.
  • Lots of fun!

APPLY NOW BY EMAIL

Build your future with CareWorx!

The CareWorx team is dedicated, innovative and highly skilled (if we do say so ourselves).  If your talents sound like a good fit, please submit your resume to hr@careworx.com.

CareWorx welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.